Privacy policy

Last updated: July 5, 2026

Velynie ("we", "us", or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices available to you when you visit velynie.com, place an order, contact us, or otherwise use our store.

Information we collect

When you place an order, we collect information needed to process and fulfill your purchase, including your name, email address, shipping address, billing address, phone number if provided, order details, and payment information. Payment information is processed securely by Shopify and supported payment providers; we do not see your full payment card number.

When you subscribe to emails or contact us, we collect the information you choose to provide, such as your email address and message. Like most websites, we also collect basic device, browser, and usage information through cookies and similar technologies to keep the store working and understand how visitors use the site.

How we use your information

We use your information to process payments, fulfill and ship orders, provide tracking and order updates, respond to customer support requests, prevent fraud, operate and improve the store, and send marketing emails only where you have subscribed or where permitted by law.

How we share information

We share personal information only with service providers needed to operate the store, including Shopify for hosting, checkout, and payments; shipping carriers and fulfillment providers; analytics providers; and email service providers. These providers use the information to perform services for us.

We may also disclose information if required by law, to protect our rights, to prevent fraud or security issues, or in connection with a business transfer such as a merger or sale.

Cookies

Cookies help keep your cart and checkout working and help us understand how the site is used. You can disable cookies in your browser, but essential store and checkout functions may not work properly.

Your choices and rights

You may unsubscribe from marketing emails using the link at the bottom of any marketing email. Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. To make a request, email support@velynie.com.

Data security and retention

We use reasonable safeguards to protect personal information, but no method of transmission or storage is perfectly secure. We retain information only as long as needed to operate the store, fulfill orders, provide support, comply with legal obligations, resolve disputes, and enforce our policies.

Children

Our store is not intended for children, and we do not knowingly collect personal information from children under the age of majority in their location.

Contact

If you have questions about this Privacy Policy or want to exercise a privacy right, contact us at support@velynie.com.